Workshops

Standing in the Customer's Shoes

Being "customer centric" is often counter intuitive to a business team. What might, in hindsight seem like common sense, can be out of scope in the context of normal business procedures.

This workshop is a one day "Eye Opener" that will engage and intrigue your staff. It will make them think differently about what they see, hear, say and write, and provide them with the tool kit and confidence to get closer to customers. (Case Study)

Innovation

When your targets, ambitions or challenges require a step change in performance, you are faced with a conundrum: how to inject fresh thinking without losing step.

This workshop is for mentoring established teams to create new solutions that have cut through, rather than refinements of existing or historic. As innovation is all about viewing "needs" through a different context this is entertaining and thought-provoking. (Case Study)

Blocked or Stalled

More often than not when a team can't reach agreement or find a solution to a vexing problem, it is because their agendas shift from conflicting to entrenched. No amount of rational argument will resolve this into a sustainable alignment.

A painless technique is "innovate" a new context, using the non linear methodologies above. This invariably requires more than one day as it is important for the team to re-bond their respect. (Case Study)