Mark has a piercing insight into what makes people tick and a fine mind, full of curiosity to learn more and more. Few people have such clear space between their opinions and the ability to keep discovering new points of view. And it's fun working with such a fearless individual. He makes it his business to understand why they want what they want and why they don't want what they don't want. His insights into people and how they relate to a wide variety of products and services can transform how businesses market and sell. I wouldn't want to work for any retailer without the benefit of his advice.

Mark is one of those rare people who really does get you to think differently about your business and customers. He is insightful, creative and I am very envious of his ability to communicate complex concepts effortlessly. He couples this with great results and an approach of high integrity, I would highly recommend him.

If you think you understand how potential customers interact with your website – sit down with Mark and have your world turned upside- down. Time spent with Mark is time well spent.

Mark is Mr. Possible. He manages to bring together a bewildering set of business agendas and business people to deliver something which is hugely tangible and commercially focussed – and often inspirational to boot. I highly recommend both Mark and Quickheart.